Secure Patient Portal and Practice Policies

I use Headway for my Electronic Health Record (EHR) and secure patient portal, ensuring HIPAA compliance for all scheduling, billing, and communication.

Getting Started

  • Please use the Headway Client Portal Link to submit a request. I will review your intake information to ensure I am the right fit for your needs.

  • You will receive an email prompting you to complete all necessary intake forms, consent documents, and policies directly through the Headway portal. After completing all forms you will be able to schedule your initial appointment. All forms must be completed 48 hours prior to the first appointment.

Billing & Insurance

  • I am In-Network with Premera, Aetna, Cigna, Quest Behavioral Health. Regence, Ambetter, Carelon, Oscar (Optum), United Healthcare (Optum), Oxford (Optum). For other insurances, I am an Out-of-Network provider. Your insurance information will be required through Headway to streamline billing.

  • I accept credit/debit cards. A valid credit card must be kept on file in the secure Headway system.

  • You can request a superbill from the Headway portal to submit to your insurance carrier for potential reimbursement.

Key Policies

  • You may have one unexcused no-show without charge. After the first no-show, I require 48 hours advance notice for any cancellation or rescheduling to avoid being charged the full session fee.

  • Please note: We are not equipped to handle psychiatric emergencies. If your child is in crisis, please call 988, proceed to the nearest emergency room, or call 911.

  • There are several reasons why we may eventually end our professional relationship. You may decide you would prefer to work with a different provider. I may reach the conclusion you would be better served working with someone else. Regardless of the case, I will first discuss with you the reasons for discharging, and if you request, provide you with a list of other qualified providers. I will also extend the discharge process length if necessary based on your treatment needs, including continuing to provide emergency support for a time-limited period after you have been notified of the end of our treatment relationship.

    Please note that ongoing failure to pay for treatment, attend sessions, or communicate with me in a respectful and timely manner can also result in discharge from my practice. In these instances, to ensure you have continued access to care, I will still make every reasonable effort to get in touch with you and provide referrals to a new provider before I consider our relationship ended.

  • I am often not immediately available by telephone. I do not answer my phone when I am with clients or otherwise unavailable. At these times, you may leave a message on my confidential voicemail and I will return your call once I’ve reviewed your chart, but it may take a day or two for non-urgent matters. I will make every attempt to inform you in advance of planned absences. If I need to cancel an appointment at the last-minute, I will reach out as soon as possible and reschedule.